Refund policy

Return & Refund Policy

At Smart Bazar, we are committed to providing our customers in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA) with a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging with all accessories, tags, and manuals (if applicable).

  • Be accompanied by proof of purchase or your order confirmation.

  • Not show signs of misuse, damage, or alteration after delivery.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Personal care and beauty products

  • Customized or personalized items

  • Gift cards

  • Clearance or final sale items

  • Products damaged due to misuse or improper handling by the customer

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours at smartbazar206@gmail.com.

Please include:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

After reviewing your request, we will arrange a replacement, exchange, or refund where applicable.

Return Process

To request a return, please email smartbazar206@gmail.com with your order details.

Once your request is approved, we will provide return instructions and the return address.

Items returned without prior approval may not be accepted.

Unless the return is due to our error (damaged, defective, or incorrect item), customers are responsible for the return shipping costs.

Exchange Policy

Exchanges are available within 7 days of delivery, subject to stock availability.

Exchanges may be approved for:

  • Incorrect item received

  • Damaged or defective products

  • Size exchange (where applicable and subject to availability)

Refund Policy

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed within 7–10 business days.

  • Online payments will be refunded to the original payment method.

  • Cash on Delivery (COD) orders will be refunded via bank transfer or another approved payment method available in your country.

  • Original shipping charges are non-refundable unless the return is due to our error.

Processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Smart Bazar
Email: smartbazar206@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours.